Learn how to use

This is where you'll get started.

• New to the Jets.com app? Tap Activate Your Account.
• Already activated? Tap Log In.
• New to Jets.com and need an invitation? Tap Request an Invite. (The app is currently exclusive to Jets.com clients. Request an invite to get early access.)

Your welcome email contains a six-character activation code. Enter it manually, or tap Claim Your Account in the email to populate it automatically.

• Your activation code expires after 48 hours.
• Need help? Contact [email protected].

Create a secure password to protect your account.

• Minimum of eight characters
• Include at least one number or special character
• Re-enter your password to confirm

Enter the information we'll use to manage your account and personalize your travel experience.

• Name
• Email address
• Mobile phone number
• Date of birth

We’ll use this to verify your account and keep your travel information up to date.

• U.S. is selected by default.
• Address Line 2 is optional.
• Review your details before continuing

Choose how you'd like to receive trip updates, account notifications, and optional marketing communications.

• Email – trip confirmations and account updates
• In-App Push Notifications – real-time travel alerts
• SMS & Marketing –offers and news

Every Jets.com client is supported by a dedicated team committed to making every journey seamless. You'll always know who to reach — just a tap away in the app.

• Your Private Aviation Expert is your primary point of contact.
• Our Client Experience team is always available to support.

Congratulations —your account is ready. Tap Continue to finish onboarding and begin exploring the Jets.com app.

• Your profile has been successfully set up.
• Tap Continue to complete setup.
• Your dedicated team is always just a tap away whenever you need assistance.

Your Home Screen gives you quick access to upcoming trips and your Active Jet Cards. Tap Request a Trip to begin.

• View upcoming trips.
• Check your remaining hours.
• Tap View All for additional Jet Cards.
• Tap Request a Trip to start booking.

Begin by selecting Jet Card as your booking type, then choose the Card you'd like to use.

• Confirm Jet Card is selected.
• Select the Card you'd like to use to book.
• Trip Type, Date, Route, Passengers and Time appear below.

All of your available Jet Cards appear in a list. Each Card displays your remaining hours and Card details to help you choose.

• Tap a card to select it.
• You can switch Cards anytime before confirming your trip.

Select your departure date to open the calendar.

• Choose your departure date.
• Round-trip bookings require both departure and return dates.
• If your departure is within 24 hours of your Jet Card's required booking notice, the trip must be completed with the assistance of your Private Aviation Expert rather than through the app.

Search by city, airport name, or airport code to quickly find your departure and arrival airports.

• Search by city, airport, or code.
• Recently used airports appear first.
• Your departure FBO will be confirmed once your trip is scheduled.

Confirm your travel date, route, passenger count, and preferred departure or arrival time before continuing.

• Choose either a departure or arrival time to continue.
• If an estimated time isn't available, continue your booking and your Private Aviation Expert will finalize the details with you.

Let us know if you'll be traveling with pets or oversized luggage so we can prepare accordingly.

• Add any pets traveling with you.
• Let us know if you'll have standard or oversized luggage.
• Both fields are optional and can be updated later.

Your Jet Card determines the aircraft available for this trip.

• Light – Up to 7 passengers
• Mid-size – Up to 8 passengers
• Super-Mid – Up to 9 passengers
• Heavy – Up to 16 passengers

See the estimated hours deducted for your trip, your current balance, and your remaining hours.

• Tap Flight Details to expand routing.
• Scroll to confirm payment method.
• Confirm your remaining balance before continuing.

Review your information, sign electronically, and submit your trip request. Signing authorizes the deduction from your Jet Card balance.

• Confirm your name as it appears on your account.
• Add your electronic signature.
• Note any catering or ground transportation requests.

Once your request is confirmed, you'll see your trip in My Trips and receive a confirmation email.

• View your itinerary in My Trips.
• Open Trip Details to review your booking and payment method.
• Add passenger information when you're ready.

Charter bookings start the same way as a Jet Card flight. Complete Basics and Extras steps shown in the Jet Card Booking section, then switch to Charter to get live pricing from our trusted operator network.

• At Aircraft, select Charter instead of a Jet Card.
• Choose one or more aircraft categories (select multiple for the most flexibility).
• Tap Next to continue.

Confirm trip details below before submitting your request. Add a reason for travel and any notes that will help our team personalize your flight.

• Confirm your itinerary.
• Select a reason for travel.
• Add any special requests or notes.
• Tap Submit Trip.

Your request has been received. Our team is sourcing aircraft that match your itinerary and will notify you as soon as your options are ready.

• While we're sourcing options, you'll see 'Options Being Built' on your trip — sit tight, we move fast.
• You'll be notified by push notification and email when flight options are available.
• Tap My Trips to track status.

Your charter options are ready to review. You'll receive a notification, and your trip will be updated to Client Review. Compare your flight options and select the aircraft that best fits your travel needs.

• Open the notification or My Trips then tap Choose Your Trip.
• Review your flight options and select your preferred aircraft.
• Your Private Aviation Expert will take care of the rest.

Compare aircraft, pricing, and itinerary details before selecting the option that best fits your travel plans.

• Tap Flight Details to expand.
• Tap Select this trip to highlight it.
• Tap Select & Review to continue.

See a clear breakdown of your trip cost before confirming your booking. Compare payment options and choose the one that works best for you.

• All In (Check/Wire/ACH) – the total cost.
• All In (Credit Card 3.99%) – the total cost with credit card fee.
• Tap Continue With This Option.

Review the agreement, provide your electronic signature, and accept the Terms & Conditions to continue.

• Signature is timestamped and saved.
• Tap Terms & Conditions to read.
• The Submit button remains disabled until all fields are complete.

Select a credit card to place a temporary authorization hold while we finalize your booking. Your card won't be charged until payment is processed according to your selected payment method.

• Tap an existing card or + Add Credit Card.
• Check the authorization box to confirm.
• If you're paying by wire/check/ACH, the temporary credit card hold will be released once your payment clears.

Your trip card now prompts you to complete payment and verify your passengers.

• Your trip status is now Scheduled.

• Tap Complete your payment to continue.
• Tap Verify your passengers to add travelers.

Pick Credit Card (with the 3.99% processing fee), Bank ACH, Bank Wire, or Check. Credit Card is fastest to clear; the others have no fee.

• Credit Card – 3.99% processing fee.
• Bank ACH, Bank Wire, Check – no fee.
• Tap Next to confirm details.

A final cost breakdown shows the Total Amount Due for your selected method. Tap Submit Payment to finalize.

• The total updates based on your selected payment method.
• Credit Card and ACH payments can be completed in the app. Bank Wire and Check payments are completed offline.
• After submitting payment, you'll see a confirmation screen.

A confirmation screen with a checkmark confirms your payment. Tap Next to return to your Trips list.

• Payment is processed using your selected payment method.
• If applicable, any authorization hold is released within 3 – 5 business days.
• A receipt is emailed within a few minutes.

The Trips list now shows your booking without the complete payment prompt. The trip card surfaces a Verify your passengers prompt — required before takeoff.

• Tap Trip Details for payment details.
• Tap Flight Details to expand routing & FBO info.
• Tap Verify your passengers to complete your passenger manifest.

After your trip is scheduled, your trip card displays an orange Add your passengers banner. Tap it to begin verifying passengers for your trip.

• Multiple legs? Both appear on one screen.
• Required before takeoff.
• Also reachable from Trip Details > Need to add more passengers?

Each leg get its own Manage Passengers and Manage Pets rows. Round-trips and multi-city itineraries show every leg vertically.

• Tap Manage Passengers to open the picker.
• Tap Manage Pets for animals on board.
• Tap Save Passengers List when you're finished.

Your saved passenger list from prior trips opens automatically. Tap each traveler's checkbox to add them to this leg.

• Tap + Add New Passenger for first-timers.
• The progress indicator shows how many scheduled passengers have been added.
• Selections save when you close the sheet.

The Lead Passenger is the primary contact for trip updates and operational communication. After adding travelers, each row shows their verification status and a Lead Passenger toggle. Exactly one passenger per leg must be marked lead.

• A yellow warning icon indicates missing required information.
• Tap the row to complete their profile.
• Toggle one passenger as Lead.

Complete personal information, identification, and any pets traveling with them.

• Personal information – legal name, contact, DOB.
• Identification – passport or government-issued photo ID.
• Pets – optional, with carrier info.

Choose ID type, enter the document number, issue and expiration dates, then snap a photo or upload from your camera roll.

• Passport, driver’s license, or government‑issued photo ID.
• Ensure the document is well-lit, fully visible, and unobstructed.
• Saved IDs persist across future trips.

Once a passenger’s profile is complete and ID uploaded, their row shows a green verified badge. Repeat for every passenger on every leg, then tap Save Passengers List.

• Each leg saves independently.
• You can edit verified passengers any time before departure.
• Updates sync across all your upcoming trips.

For international trips, every passenger must upload a valid ID at least 24 hours before departure. Until then, Save Passengers List remains disabled.

• Passport strongly recommended.
• Cutoff prevents security delays at the FBO.
• International itineraries also tag the trip card with a globe badge.

Less common airports or unique itineraries may require manual routing and pricing before they can be confirmed.

• Triggered on Jet Card or Charter Booking: Basics.
• Tap Continue to save and submit.
• Your Private Aviation Expert will source pricing and routing options.

If your selected date falls within your Jet Card’s standard booking window plus 24 hours, your request will be reviewed by your Private Aviation Expert before it is confirmed.

• Triggered on Jet Card or Charter Booking: Date Selection.
• You can still submit your request.
• Your Private Aviation Expert will confirm availability and finalize your trip.

Your Jet Card doesn’t have enough remaining hours or funds to complete this trip. Your Private Aviation Expert will review your options and help finalize your booking.

• Triggered on Jet Card or Charter Booking: Finalize.
• Your Private Aviation Advisor will contact you.
• Trip remains in Assistance Requested until resolved.

If the aircraft class you select isn't your Jet Card's preferred — or if passenger count exceeds capacity — your Private Aviation Expert will manually adjust the booking to upgrade.

• You'll see this after selecting an aircraft.
• Additional hourly charges may apply.
• Your Private Aviation Expert will explain any differences before confirming your trip.

Some airports have special requirements and must be confirmed before booking.

• Triggered on Jet Card or Charter Booking: Route.
• Your Private Aviation Expert will confirm the airport details.
• Your booking is finalized once cleared.

Cross-border flights require customs, immigration, and FBO coordination before your trip can be confirmed.

• Triggered when your origin or destination is international.
• Your Private Aviation Expert will confirm details.

Some trip changes require your booking to be reviewed again before they can be confirmed.

• From Trips › Trip Details › Modify Trip.
• Changes are coordinated by your Private Aviation Expert.
• Common changes include dates, route, and aircraft.

Trip cancellations are handled by your Private Aviation Expert so any applicable fees and refunds are processed correctly.

• From Trips › Trip Details › Cancel Trip.
• Cancellation fees may apply within 3–5 days of departure.
• Peak Day travel requires a 5-day cancellation window.

Your Home Screen displays any Active Jet Cards you already own, along with current Jet Card offers. Scroll down to explore available programs.

• Your existing Jet Cards appear on Home.
• Current programs available for sale appear below in Jet Card Offers.

Browse available Jet Cards and select the option that best fits your travel needs. Tap any Card to view pricing and details.

• Access Pass: Fixed hourly rates for your preferred cabin class, guaranteed for the life of the Card.
• Access+: Fly any cabin class at your locked hourly rate. Fewer Peak Days and shorter callout windows.
• Tap any offer to expand its details.

Review the program details, including your effective date, flight hours, and fixed hourly rates. Select your preferred aircraft category, then tap Next.

• View hourly rates by aircraft category.
• Select your preferred cabin class.
• Next remains disabled until a selection is made.

Confirm your name and email, add your electronic signature, then check the box to accept the Jets.com Terms & Conditions.

• Your signature is timestamped and saved automatically.
• Accept remains disabled until the box is checked.
• Tap Back to revisit rates.

Tap Terms & Conditions to open the full contract covering your application, engagement, safety certifications, and cardholder responsibilities.

• Scroll through the complete document in the app.
• Tap X to close and return to signing.

Congratulations – your contract is signed. Your new Card shows a red Payment Due badge with your Total Access Funds. Tap Complete Payment Now to activate it.

• Card is issued, but stays inactive until payment is received.
• Tap View Peak Days to see premium‑rate dates.
• Prefer to pay later? Tap Go to Jet Card Wallet.

Jet Cards can be paid by Bank ACH, Bank Wire, or Check, with no credit card processing fee. Choose one and tap Next.

• ACH clears in three to five business days.
• Bank Wire clears same business day.
• Check clears in seven to ten business days.

The Submit Payment screen recaps your Card, Total Access Funds, and the Total Amount Due. Review the details before adding your payment information.

• Reopen Terms & Conditions or Peak Days anytime.
• Your total reflects the program you selected.

Tap + Add Bank Account to enter your details, then Next to submit payment. Your Jet Card activates as soon as your funds clear.

• Saved accounts can be reused for future purchases.
• The Payment Due badge clears once payment is received.

Selecting Bank Wire opens Confirm Details with your Card recap and Total Amount Due. A Wire Payment Confirmation checkbox appears at the bottom.

• You'll see the same Card recap as the ACH flow.
• Wire instructions are sent to you by email.

Check "I understand that my Jet Card will be activated upon receipt of my wire," then tap Next to submit.

• Next remains disabled until the box is checked.
• Your Card activates once your wire is received.

Selecting Check shows the payee and mailing address. Make your check payable to Jets.com and mail it to the address shown.

• Jets.com, 1441 South Ave, Suite 607.
• Staten Island, NY 10314.
• Scroll down for the Card recap and total.

Check "I understand that my Jet Card will be activated upon receipt of my check payment," then tap Next.

• Next remains disabled until the box is checked.
• Allow seven to ten business days for clearance.

The app displays Jets.com's receiving bank details and your Total Amount Due. Send your wire using these or the ones emailed to you.

• Bank name, account name, routing number, account number, SWIFT code.
• The same details are sent to you by email.

Three simple steps: send your wire transfer, we confirm receipt (one to three business days), and your payment is complete. Tap Next.

• Our team confirms your payment as soon as funds arrive.
• Your Card activates automatically on confirmation.

Your Card shows a yellow Pending badge. Tap Your Payment is Pending for status updates, or My Jet Cards to view your wallet.

• The badge clears once your funds are received.
• Reopen your details any time

The details sheet shows your Jet Card ID, request date, payment method, and a Payment Initiated status while your funds are in transit.

• Tap Bank Wire to review your instructions again.
• Your status updates as funds clear.

From Payment Details, tap Bank Wire to open the complete receiving-bank reference, ready to share with your bank at any time.

• Bank Name: Santander Bank.
• Routing/ABA, Account number, and SWIFT code.
• Account Name: Jets.com.

Your new Card appears under Pending Jet Cards in the Jet Card tab, alongside any other Cards awaiting activation.

• Swipe through the stack to view each Card.
• Cards move to Active once funds clear.
• Tap a Card to reopen payment status.

Open the Jets.com app and choose Already activated? Log in. to reach the login screen.

• Already activated? Tap Log In.
• New to the app? Tap Activate Your Account.
• Need an invitation? Tap Request an Invite.

On the Login screen, tap Forgot Password? just below the Password field to begin the reset.

• Found directly beneath the Password field.

• No need to enter your password first.

• Tap Activate an Existing Account if you haven’t activated yet.

Enter your email address and we’ll send you an email to reset your password.

• Use the email address Jets.com has on file.

• Tap Send Reset Email to continue.

• Check your inbox.

Check your email for a six-character code, then enter it to choose your new password.

• Each character drops into its own field.

• Codes are case-insensitive.

• Need help? Contact [email protected].