FAQ

While some peak travel days may affect pricing or availability, our dedicated team will always strive to accommodate your schedule, no matter when or where you need to fly.

Your hours never expire. You’ll have the flexibility to use them at your own pace, whenever the need for private travel arises.

Absolutely! We understand that your travel needs may evolve, and we’re happy to help you adjust your Jet Card to match them.

Our team is here to assist you every step of the way. Simply reach out, and we’ll help you choose the Jet Card membership that best suits your unique travel needs.

We offer guaranteed flight availability with as little as 72 hours notice with our Jet Card.

Yes, Jet Card memberships begin with a minimum purchase of 25 hours, offering the perfect entry into private air travel.

With the Jets.com Jet Card, everything is included—no hidden fees, no surprises. Enjoy fixed hourly rates that never expire and guaranteed access to our fleet every day of the year, with no blackout dates. You get seamless access to a range of cabin classes at fixed hourly rates. Plus, your dedicated Private Aviation Expert is available 24/7, ensuring every detail of your journey is handled with the utmost care.

Our All Access Jet Card is your access to frictionless private jet travel. It is a prepaid program with fixed hourly rates that ensures value, transparency, and convenience for every flight. Book a private jet using your prepaid flight hours or deposited funds with just 72 hours' notice. Your Jet Card hours never expire and can be replenished at any time without long-term commitments. You can purchase a Jet Card as:

A block of flight hours, typically purchased in 25-hour increments.
A bank of funds, with a minimum deposit of $400,000. Maximum deposit: $1,000,000.

The Jets.com Access Pass Jet Card gives you the freedom to fly whenever you want, with the luxury of pre-purchased flight hours at all-inclusive fixed hourly rates. It’s all about making private travel simple—offering cost predictability and priority access to our premium fleet.

No, you are not. Our program is all-inclusive, meaning that you are only billed for time in the air and nothing more. Certain unique travel circumstances may incur pass-through costs, but we will always notify you of these before booking.

Yes, all aircraft come stocked with a standard selection of refreshments, typically including water, coffee, soda, alcoholic beverages, and snacks.

Yes, all aircraft will have a rear enclosed lavatory.

Yes, many of our aircraft offer Wi-Fi, though availability may vary by aircraft type.

Seating varies, typically ranging from four to 16 passengers depending on aircraft type, ensuring the perfect fit for your group.

Jets.com offers a selection of Light, Mid-Size, Super-Mid Size, and Heavy Jets, each designed for your unique travel needs. Learn more about our jet categories: Fleet Page

Yes, all of our pilots are FAA-certified with extensive experience, often exceeding thousands of flight hours, ensuring your safety and comfort at all times.

All aircraft undergo regular inspections and maintenance, fully in compliance with FAA regulations, keeping you in the safest hands possible.

The Assured Safety Program is Jets.com’s proprietary safety program and represents our commitment to working with only the most reputable operators who maintain the highest safety ratings. For more information visit our Safety Page.

Safety is our top priority. Jets.com partners exclusively with operators who meet or exceed FAA and industry safety regulations to ensure you experience the highest standards of safety on every flight. Learn more about our commitment to safety on our dedicated Safety Page.

Every aircraft and operator undergoes rigorous safety checks. Our team continuously monitors compliance with industry standards to maintain the utmost care for your well-being. Learn more about our commitment to safety on our dedicated Safety Page.

We are available 24/7 to assist you. You can reach us at 1-833-538-7266 or our contact form for personalized service.

For media inquiries, please contact our Marketing and Communications team at [email protected]

Visit our Careers page to discover the exciting opportunities with Jets.com: Careers Page

Jets.com remains privately owned by its co-founders, Edgar Alacan, Damian Klinger, and Manni Scarso. We are financially strong and asset-light, allowing us to focus on providing lasting value rather than short-term gains. With more than 16 years of solid growth, we’re built for stability, ensuring your long-term peace of mind.

Based in New York City, with hubs in Boston, London, Long Island, Southern California, South Florida, and São Paulo, Jets.com is proud to serve a global clientele.

Jets.com stands out by offering a personalized, client-first experience with competitive pricing, guaranteed aircraft availability, and access to an exclusive network of meticulously vetted aircraft—all while upholding the highest safety and service standards.

Since 2008, Jets.com has been redefining private travel, combining expertise, integrity, and a relentless commitment to exceptional service. With more than 16 years of experience, we continue to evolve to exceed your expectations.

Jets.com acquired a majority interest in Private Jet Center (PJC) in Pittsburgh in 2021, providing us with preferred access to a managed fleet of 16 aircraft, including CJ3 Light Jets and Excel/XLS Mid-Size Jets. This strategic partnership allows us to offer exceptional service and competitive pricing to clients. Additionally, we work with a trusted network of vetted third-party operators, providing our clients with access to thousands of premium aircraft worldwide.

Jets.com specializes in providing seamless private jet charter and personalized aviation solutions services — including on-demand private charter flights, Jet Cards, air cargo charter, and group charter — for both domestic and international travel. Each service is designed with your convenience and luxury in mind.

Pricing is based on aircraft type, flight duration, route, peak travel times, and any additional services you request. We tailor each quote to your specific needs to ensure you get the best value.

We accept wire transfers, all major credit cards, and checks.

There may be additional charges for peak travel days or international flights, but we will always inform you upfront. With Jets.com, you will not have to worry about additional deicing charges, taxi-time, fuel, or repositioning fees.

No, there are no membership fees at Jets.com. You simply pay for the time you spend in the air—nothing more.

Refund policies depend on the specifics of your booking. Speak with your Private Aviation Expert to discuss your options.

We are here to cater to your unique needs, whether it’s medical assistance, VIP services, or pet travel. Your comfort is our priority.

Unaccompanied minors may travel with prior arrangements and guardian consent. We will make sure their journey is as comfortable and safe as yours.

Baggage allowances depend on the aircraft type and passenger count. We will work with you to ensure your luggage is handled with care. Learn more about our baggage allowance for each aircraft type here.

Smoking policies vary by aircraft type. Please inquire when booking to ensure we meet your specific needs.

Yes, we offer a range of gourmet catering options that can be customized to suit your tastes and preferences. If you prefer, you're also welcome to bring your own food and beverages on board.

Of course! We are happy to assist in coordinating ground transportation to and from the airport, ensuring your journey is as smooth as possible.

Yes, we offer comprehensive assistance with customs and immigration documentation, so you can focus on enjoying your journey.

Yes, we provide tailored cargo charter solutions to meet your time-sensitive and specialized shipping needs. Learn more about Air Cargo charter services: Cargo Page

Requesting a quote is simple. You can easily connect with us via our website, by phone, or directly with one of our Private Aviation Experts. We’re here to serve your needs. Contact a Private Aviation Expert here: Contact Page

Of course! While availability may vary, we will do everything we can to arrange your preferred aircraft for the ultimate travel experience.

We recommend booking with as much advance notice as possible to ensure availability, but we can often accommodate last-minute bookings with just a few hours’ notice.

Cancellation terms depend on the specific details of your flight. Contact our team to discuss the policy for your booking.

From Light to Heavy Jets, Jets.com offers access to a wide range of aircraft tailored to your journey’s requirements. Let us match you with the perfect option for your flight.

Yes, whether you're planning a corporate retreat or a family gathering, we will ensure a convenient and seamless group travel experience.

Absolutely! We offer global charter services, with full customs and immigration assistance, ensuring your travels are as effortless as they are luxurious.

Yes, we welcome pets on most of our aircraft. Simply let us know in advance, and we’ll make all the arrangements for your furry friends.

Amenities vary by aircraft but often include Wi-Fi, entertainment systems, gourmet catering, and comfortable, lie-flat seating. Every detail is designed with your comfort in mind.

We give you the option to charter a jet without the upfront investment of a Jet Card. You can book flights as needed, with no long-term commitments. We handle all the logistics, ensuring your flight is tailored to your schedule and preferences.

Yes, one-way flights are available to meet your travel needs.

Yes, we will work with you to accommodate changes, subject to aircraft availability and potential fees.

Absolutely. Our team is available 24/7 to provide you with personalized support and guidance. Contact a Private Aviation Expert here.

To book your flight, we will need passenger details, your destination, departure time, and any special requests you may have. Our team will guide you through every step.

Booking your next flight is easy—reach out to one of our dedicated Private Aviation Experts by phone or submit an inquiry via our contact page here, and we’ll take care of the rest.

FAQ

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